Cancellation and Returns
Standard Cancellation and Returns Policy - Online Orders placed via Jarrold.co.uk
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us Jarrold and Sons, 1-11 London Street, Norwich, Norfolk, NR2 1JF, 01603 697150, firstname.lastname@example.org, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent
Refunds will be against the card used to make the original payment following inspection of the returned goods, normally with in 7 working days. Return documentation is included with the goods when dispatched to you.
We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.The deadline is met if you send back the goods before the period of 14 days has expired.
The right to cancel does not apply to the following kind of contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods or other goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. (This will probably be the case for make-up items like lipstick or underwear, swimwear, earrings or sterile items where the hygiene seal is broken or removed.)
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
Please contact us directly you have any questions as to whether the product you have purchased or wish to cancel complies to one of the right to cancel exemptions.
Information on consumer’s liability for diminished value of goods: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Information on consumer’s liability for compensation of supplied services: If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract
Shortages or Delivery Errors*
If you find your order is missing an item, or there are other delivery errors (including incorrect items or damaged stock) please let us know within 7 days of receiving it so that we can attempt to rectify the issue immediately.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Returns Postage Responsibility
Please note that unless your item is faulty, or delivered in error, you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations. On reciept of your goods we will refund the item and the standard cost of the delivery charge which you paid at the time of your order to receive your goods. We will not refund the difference you paid between the basic delivery charge and any premium delivery charges.
Instore Returns Policy
We are happy to give a full refund if goods are returned within 28 days with a receipt and in their original condition*. Sale goods must be returned within 14 days with a receipt and in their original condition*.
Due to hygiene reasons, unless faulty we cannot accept returns for earrings, quilts, pillows, mattress toppers, mattress protection or lingerie and swimwear without the hygiene strip.
Sale goods must be returned within 14 days with a receipt and in their original condition.
HOSIERY RETURNS POLICY
We are happy to give an exchange/full refund if goods are returned within 28 days of purchase accompanied with a valid receipt in their original condition and have not been worn or washed. We unfortunately cannot accept faulty products unless they have an obvious manufacturing fault. Sale goods must be returned within 14 days with a receipt and in their original condition.
This does not affect your statutory rights.
FURNITURE ORDERS | Terms & Conditions
A deposit calculated at 20% of the order value will be required at the time of order.
This deposit will be retained should the order be cancelled.
Furniture orders are excluded from the normal 28 day returns policy.
Items purchased from stock
Full payment will be required on all orders for goods that are available from stock for a quick delivery.
In the event of cancellation an offer may be made based on the resale value of the goods.
For non-stock items the anticipated delivery date is given in good faith and is based on the best information available from our manufacturers.
The delivery date is approximate and cannot be guaranteed or be implied as an exact delivery date.
Jarrold will make every effort to satisfy any critical delivery date if notified
Jarrold will notify the customer of any delays which may occur.
Our aim is to be competitive with our pricing. We will match the price of identical merchandise on sale locally at the time. Any price match will take into account costs relating to Delivery, Warranty, Fitting and Installation charges.
Prices are valid at the time of the order.
Jarrold & Sons Ltd regret that prices agreed on the “Sales Contract” cannot be amended. We do not pass price increases onto the customer, but likewise, if the goods stated on the contract are reduced after the order has been placed we will not amend the agreed price.
Settlement of Account
Our warehouse will make contact when the goods are available for delivery to take balance payments.
Full payment will be required prior to delivery being scheduled.
The full order purchase price must be charged to a credit card, to Jarrold card or paid by cash.
If paying by Jarrold Card or any other specific credit payment authorisation will be obtained before delivery.
Full and complete title to the goods shall remain with Jarrold & Sons Ltd until payment is made in full.
Conditions of Sale
All orders are subject to availability.
Our delivery service is free of charge within Norfolk and North Suffolk.
A charge will be made for deliveries outside these areas.
Deliveries are scheduled for specific areas on set days however every effort will be made to accommodate our customer’s requirements. Our warehouse will give an indication as to what time a delivery can be expected. Please note that it is not possible to give a specific timed delivery.
The customer must action the removal of doors, windows etc. or make any other physical modifications necessary to ensure that access is clear prior to the delivery being made.
Wherever possible the delivery team will position the goods in an area as directed by the customer. Access to and from the room in question must be cleared prior to delivery. It is the responsibility of the customer to remove/dispose of any existing furniture necessary to aid the delivery team.
All packaging will be removed.
In cases of inadequate access, the delivery team will either abort the delivery or on the customer’s instruction attempt the delivery. Any damage to the goods and/or the property which may result will be entirely at the risk of the customer.
Jarrold will not be held responsible should the items ordered fail to fit into the property.
Should the initial delivery be aborted then a redelivery charge will be made.
Damages or shortages must be notified within seven days following delivery.
Jarrold & Sons Ltd accept no liability for any damages or shortage should notification be received after the seven day period has elapsed.
If the customer refuses or fails to take delivery of the goods, Jarrold & Sons Ltd will hold the goods for up to 14 days from the time of advising the customer that we have received the goods, and will charge the customer for storage should delivery not be accepted within the 14 days period (please ask for further details).
Jarrold & Sons Ltd shall without prejudice to its other rights, after the expiration of three months from the date of normal delivery, dispose of the goods in any manner as Jarrold & Sons Ltd may determine.